When managing multiple buildings in different locations, property operators often face a key question:
Should each building have its own chatbot, or one chatbot able to handle multiple buildings?
Both setups are possible with Janus Digital — the choice depends on your guest journey, management needs, and how AI Chatbot Personas are implemented.
1 Chatbot for 1 Building
This setup assigns a dedicated chatbot to each building, ensuring every guest gets information that is 100% aligned with that building’s setup and on-ground SOPs.
How it works
- Each building has its own chatbot channel
- Guests connect directly with the chatbot for the building they’re staying in — no need to select or clarify their location.
- The chatbot content is mapped exactly to the building’s operational flow and SOPs, covering everything from check-in steps to amenities and emergency contacts.
Benefits
- No confusion for guests: Responses are always relevant to the building they are in.
- Tailored experience: The chatbot can provide building-specific details, unique features, and localized information.
- Operational accuracy: Since the chatbot mirrors your on-ground SOP, staff and guests follow the same process with no contradictions.
- Independent management: You can update or adjust one building’s chatbot without affecting others.
- Flexible branding: Ideal if different buildings target different guest types (e.g., corporate tower vs. family-friendly apartments).
Best for
Operators with multiple buildings that have different SOPs, services, or branding, and who want the chatbot to act as a digital extension of each property’s operations.
1 Chatbot for Multiple Buildings
This setup uses a single chatbot to manage multiple buildings under one entry point.
How it works
- Guests connect through one central chatbot (via WhatsApp, QR code, or web widget).
- The chatbot does not ask the guest which building they’re staying in.
- Instead, it relies on the room persona (linked to the guest’s booking or unit) to deliver the right information.
- Each room persona contains details that tie back to the correct building, ensuring accurate responses.
Benefits
- Centralized management: Only one chatbot to monitor, train, and update.
- Lower cost: Saves on the expense of multiple chatbot licenses.
- Consistent brand voice: Guests experience the same communication style across all buildings.
Risks of 1 Chatbot for Multiple Buildings
- Generalized chatbot persona: The main chatbot persona must remain broad to cover multiple properties.
- Higher dependency on room personas: Detailed and well-structured room personas are critical — they must capture building-specific SOPs, amenities, WiFi codes, and check-in instructions.
- Potential confusion if room personas aren’t detailed enough: If information is too generic, guests may receive incomplete or unclear guidance.
- SOP limitations: Works best when buildings share the same operational flow (check-in/out, amenities, and rules).
👉 This setup is most effective if you manage only a handful of units spread across multiple buildings and all are run with the same SOP. In this case, the room persona becomes the key driver of accuracy and personalization.
