Janus Digital Fair Usage Policy (FUP)

Effective Date: 13th May 2026

Last Updated: 20th August 2026

1. Purpose

This Fair Usage Policy (“Policy”) governs the reasonable use of Janus AI Chatbot and related services made available through janustech.co or any other access point designated by Janus Digital. It is intended to preserve service reliability, security, and commercial sustainability for all Users.
This Policy applies to the Platform’s AI chatbot, automated guest messaging, broadcast, manual messaging, and booking-related communication workflows, and sets out the applicable usage thresholds, monitoring rights, and overage charging framework.

2. Scope of Application

This Policy applies to all access to, use of, and consumption of the Janus Digital platform, services, modules, integrations, workflows, application features, communication tools, AI capabilities, and any related functionality made available to customers, users, licensees, administrators, staff members, agents, contractors, or other persons accessing the Platform through or on behalf of a User (“Users”).

AI chatbot interactions, AI-generated responses, AI-assisted workflows, and AI processing functionality
Automated guest messaging, booking-related communication workflows, alerts, notifications, reminders, and service messages
Broadcast, manual, bulk, campaign, operational, and transactional messaging features
Dashboard, reporting, configuration, template, knowledge base, integration, API, automation, and administrative features
Any current or future Platform feature, whether included in the User’s subscribed plan, enabled by configuration, released as a beta feature, made available on trial, or otherwise accessible through the Platform

Use of any Platform feature shall be subject to fair usage controls, technical limits, security requirements, subscription entitlements, third-party provider restrictions, and any additional terms communicated by Janus Digital from time to time.

3. Definition of Fair Usage

Janus Digital plans are designed to support typical hospitality operational usage, including:

Guest communication before, during, and after stays
Transactional and service-related messaging
AI-assisted responses to guest inquiries

Fair usage is measured monthly by reference to the User’s subscribed plan, property portfolio, booking volume, message volume, AI chatbot requests, and AI processing consumption. Unless otherwise agreed in writing, usage is assessed by calendar month or the applicable billing cycle.

3.1 Fair Usage Measurement

The following default benchmarks apply unless superseded by a quotation, order form, subscription agreement, or service schedule:

Usage Unit	Measurement Basic	Fair Usage Allowance
AI chatbot conversations	One guest or user interaction thread handled by Janus AI Chatbot	Up to 5 chatbot conversations per booking, or 1,200 chatbot conversations per month, whichever is higher
AI-generated responses	Each substantive answer generated by the AI chatbot	Up to 5 AI-generated responses per chatbot conversation
Automated operational messages	Booking confirmations, reminders, check-in messages, check-out messages, and similar operational messages	Up to 6 automated messages per booking
Manual or broadcast messages	Messages sent manually through the Platform (aside Nexus broadcast campaign)	Up to 1,000 messages per month, provided that such messages relate to hospitality operations or guest stays
AI processing credits	Internal usage credits calculated from AI input, output, context, and system processing	Up to 100,000 AI processing credits per month, unless a different allowance is stated in the User’s subscription plan

Any written commercial terms agreed with the User shall prevail over the default benchmarks in this Policy.

4. Usage Guidelines

4.1 Included Usage

Subject to the User’s subscribed plan, applicable order form, and continued compliance with this Policy, Users may use the Platform for ordinary, good-faith hospitality operations, including the following permitted activities:

Automating standard guest communication workflows, including booking confirmations, check-in and check-out instructions, reminders, service updates, and post-stay communications
Using AI chatbot and AI-assisted features to respond to genuine guest, booking, property, service, and operational inquiries
Sending messages that are reasonably connected with active, pending, amended, cancelled, or completed bookings
Configuring templates, workflows, knowledge base content, and integrations for the purpose of improving guest communication and operational efficiency
Accessing reports, dashboards, logs, and administrative tools for legitimate business administration, monitoring, and account management purposes

Included usage is limited to use that is reasonable, proportionate, and consistent with the nature, scale, and subscribed entitlements of the User’s hospitality operations.

4.2 Non-Permitted or Restricted Usage

Without limitation, the following activities shall be deemed outside fair usage and may be restricted, charged, suspended, or otherwise addressed by Janus Digital:

Use of the Platform for non-hospitality, unrelated, unlawful, speculative, abusive, or general-purpose AI applications
Bulk, broadcast, promotional, campaign, or outbound messaging that is unrelated to guest stays, bookings, property operations, or services expressly permitted by Janus Digital
Excessive, repeated, automated, scripted, looping, or artificially generated AI requests intended to inflate usage, test system limits, scrape content, or generate disproportionate volumes of responses
Use of the Platform as a substitute for third-party call centres, generic AI tools, mass marketing systems, web scraping tools, data extraction systems, or unrelated automation services
Any activity that imposes abnormal load, degrades performance, circumvents plan limits, bypasses technical controls, misuses integrations or APIs, or otherwise consumes resources beyond normal operational patterns

Janus Digital reserves the right to determine, acting reasonably and in good faith, whether any usage is inconsistent with this Policy, the applicable subscription entitlement, system integrity requirements, third-party provider terms, or the intended purpose of the Platform.

5. Usage Thresholds and Monitoring

Janus Digital may monitor, measure, audit, and analyse Platform usage for billing, capacity planning, service quality, security, compliance, fraud prevention, technical support, and enforcement of this Policy. Such monitoring may include, without limitation:

Number of properties, rooms, bookings, reservations, guests, users, accounts, and workflows processed through the Platform
Volume, frequency, timing, type, channel, and purpose of automated, manual, broadcast, transactional, and operational messages
Frequency, volume, complexity, and pattern of AI chatbot requests, AI-generated responses, prompts, outputs, and AI processing credits
Use of templates, automations, APIs, integrations, knowledge base content, reporting tools, administrative settings, and other Platform features
Usage patterns indicating unusual spikes, abnormal consumption, excessive automation, suspected abuse, security risk, or non-compliance

Usage thresholds are operational controls and commercial safeguards and shall not be construed as guaranteed entitlements, service-level commitments, or unconditional usage rights. Janus Digital may issue usage alerts at approximately 80% of the relevant allowance, upon exceeding 100%, upon material deviation from normal usage patterns, or where usage may create security, legal, technical, financial, or third-party provider risk.

Usage records, system logs, billing records, and reasonable determinations made by Janus Digital shall constitute prima facie evidence of the User’s usage for the purpose of applying this Policy, unless manifest error is demonstrated by the User.

6. Excessive Usage and Fair Use Enforcement

If Janus Digital determines that usage exceeds, is likely to exceed, or is inconsistent with applicable fair usage thresholds, plan entitlements, technical limits, third-party provider requirements, or the intended purpose of the Platform, Janus Digital may take one or more remedial or protective actions, including:

Notify the User of unusually high, excessive, abnormal, or non-compliant usage
Require the User to reduce, modify, or cease the relevant usage pattern within a reasonable period
Recommend or require migration to a higher subscription tier, enterprise plan, dedicated capacity arrangement, or other commercially appropriate package
Require the purchase of additional usage credits, message credits, AI processing credits, or other applicable allowances
Apply additional charges, overage fees, pass-through costs, administrative charges, taxes, or other amounts payable in accordance with this Policy or the applicable agreement
Apply technical controls, rate limits, throttling, queueing, restrictions, temporary suspension, feature limitations, or other measures required to preserve Platform stability, security, compliance, or availability

Janus Digital will use commercially reasonable efforts to provide prior notice before applying material restrictions where practicable. However, Janus Digital may act without prior notice where it reasonably considers immediate action necessary to prevent service disruption, security risk, fraud, legal exposure, third-party provider breach, excessive cost exposure, or harm to Janus Digital, the Platform, other Users, or third parties.

Any enforcement action taken under this Section is without prejudice to Janus Digital’s rights to recover unpaid fees, impose overage charges, suspend services, terminate access, or pursue any other contractual, legal, or equitable remedy available to it.

7. Additional Usage and Credits

Users may extend their usage beyond fair usage limits through:

Purchase of additional usage credits
Upgrading to a higher subscription tier

All additional usage is subject to prevailing rates and terms as communicated by Janus Digital. Where no specific overage rate is stated in the relevant quotation, order form, subscription agreement, or service schedule, Janus Digital may calculate additional charges using the methodology set out in Section 7.1 below.

7.1 Potential Additional Charges Calculation

Additional charges may be imposed to recover excess AI processing, messaging volume, third-party AI model costs, communication channel costs, and reasonable administrative costs.

Formula:

Additional Charge = (Actual Usage − Included Fair Usage Allowance) × Applicable Overage Rate.

Excess chatbot conversations	RM 1.00 per excess chatbot conversation	If actual usage is 1,500 chatbot conversations and the included allowance is 1,200, the excess is 300. Additional charge = 300 × RM 1.00 = RM 300.00.
Excess AI-generated responses	RM 0.20 per excess AI-generated response	If actual usage is 7,500 AI-generated responses and the included allowance is 5,000, the excess is 2,500. Additional charge = 2,500 × RM 0.20 = RM 500.00.
Excess automated or manual messages	RM 0.05 per excess message, excluding third-party channel fees	If actual usage is 10,000 messages and the included allowance is 8,000, the excess is 2,000. Additional charge = 2,000 × RM 0.05 = RM 100.00.
Excess AI processing credits	RM 0.01 per excess AI processing credit	If actual usage is 125,000 credits and the included allowance is 100,000, the excess is 25,000. Additional charge = 25,000 × RM 0.01 = RM 250.00.
Third-party communication or AI model pass-through costs	Actual third-party cost plus an administration margin of up to 20%	If third-party costs incurred are RM 200.00, Janus Digital may charge RM 200.00 + 20% = RM 240.00.

The rates above are illustrative and may be replaced by the rates stated in the applicable quotation, order form, subscription agreement, or service schedule. Janus Digital may waive, reduce, or defer overage charges at its discretion.

Example combined monthly overage: If a User exceeds the monthly allowance by 300 chatbot conversations, 2,500 AI-generated responses, and 2,000 messages, the potential additional charge would be RM 300.00 + RM 500.00 + RM 100.00 = RM 900.00, excluding any applicable taxes, third-party channel fees, or agreed administrative charges.

8. Service Continuity

Janus Digital will use commercially reasonable efforts to maintain continuity of services used for critical hospitality operations. Exceeding a fair usage threshold will not automatically result in immediate service suspension; however, continued access may be subject to billing adjustments, purchase of additional credits, plan upgrades, technical controls, or other measures reasonably required to protect the Platform.

Notwithstanding the foregoing, Janus Digital may, with or without prior notice where circumstances reasonably require, throttle, restrict, suspend, or terminate access to any feature or service where usage may compromise system integrity, security, third-party service limits, service availability, legal compliance, or the rights of other Users.

Janus Digital shall not be liable for any loss, interruption, delay, or degradation of service arising from User misuse, excessive consumption, third-party provider limitations, emergency protective measures, or enforcement action taken under this Policy.

9. Abuse and Misuse

Users shall not misuse, interfere with, circumvent, overload, or attempt to gain unauthorised benefit from the Platform, whether directly or indirectly. Prohibited conduct includes:

Artificial inflation of usage
System exploitation
Use of automation for unintended purposes

Where Janus Digital reasonably determines that abuse, misuse, fraud, circumvention, or material non-compliance has occurred or is likely to occur, Janus Digital may take one or more of the following actions without prejudice to any other rights or remedies available at law, in equity, or under contract:

Immediate suspension or termination of services
Additional charges or penalties
Legal action where applicable

The User shall be responsible for all usage generated through its account, authorised users, integrations, systems, devices, credentials, or connected services, whether or not such usage was specifically intended by the User.

Janus Digital’s failure or delay in enforcing this Policy shall not constitute a waiver of its rights, and any waiver must be expressly stated in writing by Janus Digital.

10. Changes to This Policy

Janus Digital may amend, supplement, or replace this Policy from time to time to reflect changes in Platform functionality, pricing, third-party provider terms, operational requirements, legal obligations, or business practices. Updates may be published on the Platform, notified through official communication channels, or otherwise made available to Users.

Unless a later effective date is stated, amendments shall take effect upon publication or notification. Continued access to or use of the Platform after the effective date constitutes acceptance of the amended Policy. If a User does not agree to the amended Policy, the User must cease using the affected services, subject to any applicable contractual termination terms.

11. Relationship with Other Agreements

This Policy forms part of, and shall be read together with, Janus Digital’s applicable Terms of Service, subscription agreement, licensing agreement, order form, service schedule, data processing terms, privacy policy, acceptable use requirements, and any other written terms agreed with the User.

In the event of conflict, the order of precedence shall be: (a) any signed master services agreement or equivalent written agreement; (b) any order form, quotation, or service schedule; (c) the Terms of Service; and (d) this Policy, unless the relevant document expressly states otherwise. Nothing in this Policy limits Janus Digital’s rights under any applicable agreement, law, or equitable remedy.

If any provision of this Policy is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.