Overview
Missed appointments, late check-ins, and forgotten payments can disrupt hotel operations and reduce revenue. Joey, the WhatsApp-based AI assistant, was introduced at Luxe Haven Spa & Resort to automate appointment reminders, follow-ups, and payment deadlines. This resulted in fewer no-shows, improved guest engagement, and a seamless guest experience.�
The Challenge
Luxe Haven Spa & Resort faced:
- High no-show rates for spa and dining reservations, leading to lost revenue and inefficiencies.
- Missed payment deadlines, causing disruptions in financial forecasting and operational budgeting.
- Guests forgetting check-in and check-out times, resulting in room turnover delays and scheduling conflicts.
- Staff overload from manually reminding guests about their appointments and payments.
The Solution: Joey’s Smart Reminders
Joey’s WhatsApp-powered appointment system provided:
✔ Automated reminders for upcoming appointments, check-ins, and payments, ensuring guests never miss a deadline. �
✔ Follow-up messages to confirm attendance, reschedule if necessary, and reduce wasted time slots. �
✔ Payment alerts to minimise overdue bills, ensuring smoother financial operations. �
✔ Multi-lingual support, accommodating international guests with reminders in their preferred language.�
The Results
📉 35% reduction in no-shows, leading to increased revenue and operational efficiency.
📈 20% improvement in on-time payments, allowing for more stable financial planning.
💬 Higher guest engagement, improving satisfaction scores and generating positive feedback.�
💡 Increased staff efficiency, allowing employees to focus on enhancing guest experiences.
Want to see how Joey can transform your hotel’s operations? Contact us today!
