Overview
Hotels rely on direct bookings to maximize revenue, but OTA commissions and lack of follow-up with past guests reduce profitability. Joey drives direct bookings and upsells services, increasing revenue and repeat stays through automated, AI-driven communication.
The Challenge
- Heavy dependence on third-party OTAs, cutting into hotel profits.
- Low re-engagement with past guests, resulting in missed repeat business opportunities.
- Missed upsell opportunities, as guests were not proactively offered premium services.
- Inefficient promotional campaigns, failing to target the right audience at the right time.
The Solution: Joey’s Booking & Revenue Optimization
✔ Personalized WhatsApp campaigns, offering discounts and incentives for direct bookings.
✔ Automated re-engagement, sending follow-up messages to past guests with special offers.
✔ Upsell recommendations, promoting premium room options, extended stays, and exclusive services.
✔ AI-driven marketing automation, tailoring promotional messages based on past guest behavior.
The Results
📈 30% increase in direct bookings, reducing reliance on OTA platforms and increasing hotel revenue.
📊 Higher revenue per guest, as AI-driven upselling led to additional purchases.
😊 Improved guest retention, encouraging repeat stays and fostering long-term loyalty.
💡 Optimized marketing ROI, as campaigns were targeted to the most engaged audience.
Want to see how Joey can transform your hotel’s operations? Contact us today!
